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A

A/B Testing

An optimization technique that divides a list in two, then sends a different email version...

Accommodation Marketing Consortia

Commonly representing luxury hotels / heritage and exclusive accommodations. Examples from international markets include; Preferred...

Account

 A record that contains information about a person’s purchase history, behavior, preferences, and contact information. 

Account Development Representative (ADR)

 A person who specializes in the generation of quality leads, client engagement, increasing conversion rates,...

Account Executive

 A sales executive that’s responsible for building relationships with potential leads for a business. The...

Account-Based Everything (ABE) or Account-Based Revenue (ABR)

When different segments of an organization work towards satisfying the needs of and engaging high-value...

Account-Based Marketing (ABM)

A strategy where the most profitable customer accounts of a company are targeted with specialized...

Account-Based Selling (ABS) / Account-Based Sales Development (ABSD)

 A B2B sales strategy where the most valuable business accounts of a company are segmented...

Accounts Payable

 Refers to any outstanding short-term balance that your company owes another party or vendor .

Accounts Receivable

Refers to any outstanding short-term dues that a vendor or entity owe you. 

B

Backlink

This is when one website hyperlinks to another website using HTML href code. Backlinks are...

BANT for SaaS Qualification

 An adjusted BANT formula for companies that provide online services. Priority substitutes budget, decision-making replaces...

Base / Base Salary

 An agreed-upon, fixed salary paid to an employee without factoring bonuses or commission into the...

Baseline

 An established minimum standard used to compare something against. 

Beating Objections

To address the customer’s issues/concerns allowing them to make a purchase decision. This is more...

Behavioural Targeting

Serving advertising to people who should be receptive to your message given past web behavior...

Bell-Shaped Curve

 A visual representation of how a representative’s effort leads to conversion. To expand the curve,...

Benefit

The value that a product brings to a consumer that may come with an emotional...

Bluebird

 Unexpected sales opportunities that reps stumble upon without actively seeking them. 

Bookings

The net dollar amount of new accounts contracted. 

C

C-Level / C-Suite

High-ranking executives in a corporation or company such as a CEO, CTO, or CFO. 

Call for Proposal

 When a business asks companies to sell them their product. Companies usually compete for their...

Call To Action (CTA):

A word or phrase used to inspire the end-user to take a specific action, often...

Call-Back

 A follow-up practice when a salesperson repeatedly contacts a customer after a set period to...

Call-Blocks

 The time that spent by representative searching for leads, performing administrative work, and performing follow-ups...

Call-In

When a potential client calls to inquire about the company or product. 

Cancellation Prevention

Taking the necessary precautions to prevent buyer’s remorse. 

Canonical Tag

A bit of code that tells search engines which page is preferred when two URLs...

Cap Draw

 The maximum threshold that an employee is allowed to borrow against their salary. The limit...

Cascading Style Sheets

A style sheet language used for describing the presentation of a document written in a...

D

Dark

 When a customer or entity “goes dark” and is no longer responding or interacting with...

Data

Qualitative or numerical information gathered and analyzed by a business to plan and predict future...

Data Entry / Processing

 Information that’s manually recorded and documented for later use. Nowadays, most of this data is...

Data-Mining

Exploring a prospective pool of clients in one’s vicinity to get information on potential leads. 

Days to Term Sheet

 The time it takes from first contacting the client to the time the deal is...

De-Dupe

 The process of removing duplicate data through filters or other means to correctly attribute a...

Deal Closing

The stage of the sales process when the sale has been negotiated and the customer...

Deal-Flow

 The rate that a team brings in leads, or the average rate of leads in...

Decision-Maker

In sales terminology, the person who has the means and makes the final purchasing decision....

Definition of Selling

 Or simply just selling, it is the process of persuading a potential customer or entity...

E

Email Automation/Autoresponders

A feature that enables you to send out messages to your customers at designated times,such...

Engagement Rate

Engagement rate describes the number of interactions—likes, clicks, comments, shares—apiece of content receives. 

Evergreen Content

Content—whether it be a video, blog, social post, etc—that is relevant and interesting nomatter the...

Exploring a prospective pool of clients in one’s vicinity to get information on potential leads.

 The duration of time it takes to acquire a client and for the client to...

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